Replies to Frequently-Asked Questions
- Most of the web sites we develop and host are located
either at our dual Pentium NT 4.0 server at Master-Link in Novato, California,
or at our secure, web commerce-enabled server at SBT Accounting Systems
in San Rafael, California. SBT (www.sbt.com) is a leading provider of accounting
software to medium-size and small businesses.
We partner with SBT for web site
hosting and site management because of the company's strong international network of
VARS and solution providers, and because of SBT's excellent business track
record, support capability, and technical expertise. SBT was one of the first
developers of secure business solutions on the Internet. Our
affiliation combines the benefits of a strong, financially-secure
organization with a proven track record with RiskINFO's knowledge and perspective
on developing and supporting Internet applications of value to the insurance
Both dedicated servers run Microsoft Windows NT on
Pentium computers with 96K of memory. Connections to the Internet utilize
redundant T-1s, through UUNET and Pacific Bell. Cisco routers are employed,
and the Domain Name Server operates on an SCO Unix machine. Firewall information
is not publicly disclosed for obvious security reasons. Additional servers
are being set up for specialized purposes, such as database, bulletin board,
and streaming audio/video for on-line training.
Information is backed up daily on tape as a "differential
backup" and a full backup is made weekly. Each week, a full backup
is sent off-site. The offsite backups are recycled, so that one backup
is retained offsite for each week of the current month, and one for the
last week of each previous month the web site has been in operation.
The physical facility has all the usual security
provisions typical of a substantial, well-established business concerned
with protection of intellectual property. Nobody is allowed access to the
facility without specific permission and sign-in, and there is 24-hour
guard service. Access to our Dedicated Server is restricted to clients,
who may access only their individual Directories and Files. Windows NT
is considerably more secure in this respect than Unix-based web servers
(which commonly allow undue access between directories).
- The infrastructure in place provides for one-second-or-less
response times most of the time. The Internet has many variables affecting
response to an individual user, making it impossible to provide guarantees.
We are investigating mirroring of our sites with a company based in Kansas.
- We provide site statistics using Web Trends software,
which can be viewed at a private web site address. Specialized forms can
be employed as part of each site to monitor usage and visitation.
- Our capacity is presently at about 20% utilization.
If we were to approach 60% of capacity, we would add additional servers.
- Our clients retain full ownership of its web pages,
domain name(s), and any work product that is performed as customized programming.
If software or content packages are integrated within your application
to perform specific functions or to add content, such as Search, Bulletin
Boards, Database, etc. they are subject to the standard licensing requirments
of their respective vendors.
- Changes and updates can be sent to us, preferably
as an email attachment, or can be input directly by your own personnel.
We will provide training and support, with an option to use FTP or Microsoft
- Our Webmaster is available to you by telephone during
our regular business hours (8:00 AM-5:00 PM Pacific Time), by email 24
hours per day, and our senior support personnel are available from 7:30
AM-6:30 PM Pacific Time. Normally, we restrict access to our clients’ sites
to one or two people within the client organization, to our webmaster,
to our designated Client Project Manager. Other management personnel can
provide backup when needed.
- We use several Windows-based personal computers
at a variety of Monitor Resolutions, running both Netscape and Internet
Explorer, as well as a Macintosh running AOL and Netscape to test the applications
- Our standard contracts may be viewed at this web
- Our Project Managers are responsible for testing
all links and for verifying that they are up-to-date. Also, your own "web
coordinator" should regularly test your site to verify that updates
performed by your personnel are working correctly and have not overwritten
- Most web browsers are able to download and print
material from web sites. The site we develop for you will support such
standard functions, and, additionally, will support alternative ways of
accessing information, such as Adobe Acrobat forms in "PDF" format
(which cannot be altered by the recipient) or Caere OmniForms (which includes
shortcut software to create Internet-ready forms by scanning). We also
can provide live, interactive forms with a back-end web database, for online
access to and submission of information. We can provide a number of secure
access options, including multiple levels of password protection (with
different levels of authorization for different individuals), encryption
of data transferred from browser to server and vice versa, and digital
- Through Lotus’ recent "Domino" release,
there is an increasing degree of compliance of Lotus Notes with standard
Internet protocols. We support integration between Notes systems and the
- We provide a means on your website of supporting
the transfer of attachments (such as Excel or Lotus spreadsheets and Word
Processing documents through use of a high-end groupware/conferencing product
we incorporate into a number of the web site products we have developed.
- We provide links to relevant sites for your viewing
at www.riskinfo.com/info. Some are under development, others are at various
stages in their development cycles, and it is important for to know the
relative pricing for some of the sites. In some cases, our clients have
requested specific artwork and graphics. Thus the appearance of some of
the sites on which we have worked is not entirely the result of our own
planning. With these caveats, we welcome you to take a look at some of
our work. We hope these few words of explanation will facilitate your guided